A Party Venue With High Wood Ceilings And Colored Neon String Lights.

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    Support Matrix Tiers

    Phone & Email Support Ticket Support Support Support
    Video Call Support Ticket*     Support
    Access to ii Certified Integrators Support Support Support
    Support agent response time to support ticket submission 3 Business Days 2 Business Days 1 Business Day
    On-Site response time Not Included Within One Week Next Available
    Business Day
    Preventative Maintenance Visits   1 Visit Per Year 2 Visits Per Year
    Touch-up Training
    If requested in advance, 2 hour session included during preventative visit.
      Support Support
    Coordination with manufacturer for repair of failed hardware** Support Support Support
    Loaner Hardware***     Support
    Remote Diagnosis and Support Support Support Support
    1 Year Workmanship Warranty covering cabling, connections, installation work, and programming as applicable Support Support Support
    Onsite technician during business hours Billable Billable Outside
    Of Preventative
    Maintenance Visit
    Billable Outside
    Of Preventative
    Maintenance Visit
    Travel Expenses 10% Discount 25% Discount 50% Discount
    Free standard shipping on repairs 90-Days Support Support
    Detailed inventory of covered equipment Support Support Support
    Multi Year Plan Discounts   Support[2] Support[3]

    *via Google Meet
    **Only covers equipment sold by Illuminated Integration. Exceptions allowed at Illuminated Integration’s discretion 
    ***Based on availability. Products loaned may not be identical, some features may vary
    [2] 10% YoY savings
    [3] 25% YoY savings